Refund Policy
Purchases are not open. We have not enabled checkout on this website. The commitments below describe the planned launch service and will be confirmed before we accept payment.
Preview before you pay
The planned process gives you a watermarked preview before payment. If you do not like it, you can stop without buying. Choosing not to purchase a preview does not create an order or a refund request. Preview generation and retries may be limited.
If we cannot deliver
We will provide a full refund if we cannot deliver the digital package agreed at checkout, if a technical failure prevents fulfillment and we cannot resolve it, or if we cancel an accepted paid order. We will not retain payment for an order we cannot fulfill.
If you were charged more than once for the same order in error, contact us so we can investigate and refund the duplicate charge. Do not place another order merely to retry a failed download.
One free revision
The planned package includes 1 revision round at no extra charge, requested within 7 days after the delivery notice. You do not need to demonstrate a material defect: you may request a revision simply because you are not happy with the likeness or another detail. Tell us what you would like adjusted; we may ask for a clearer reference photo to help. The included revision applies to the agreed pet, theme and package. A different theme or extra compositions is a new request.
If a material problem remains
If the delivered package has a material defect or does not follow the agreed brief, for example the wrong pet, a serious visual error or a missing agreed file, and we cannot resolve it through the included revision, we will offer a full refund. Requesting a free revision for a subjective preference alone does not automatically qualify the order for a refund. AI can change fine details and we do not guarantee an exact likeness.
The 7-day revision window is our service process, not a restriction on a longer legal remedy available to you. Nothing in these revision terms removes remedies for a defective or misdescribed service.
If you need to cancel
Email us as soon as possible. If paid production has not started, we will cancel and fully refund the order. If work has started, we will explain its status and assess cancellation under the disclosed order terms and your applicable rights; we do not apply an automatic blanket “no refunds” rule to digital portraits.
How refunds work
Email support@astropetstudio.com from the order email address, including your order reference and a short explanation. Never send your full card number, password or bank-login details. You may describe an image problem without resubmitting the original photo by email.
We will confirm the outcome by email. Approved full refunds cover the amount charged for the affected order, including applicable taxes, and are returned through the original payment provider and payment method where supported. We will confirm when the refund has been submitted; the provider and your bank determine when it appears in your account.
Refund requests, refunds in progress and completed refunds are different states. We will not tell you a refund has completed merely because you submitted a request. A refunded order will stop receiving new download links, although a previously issued short-lived link may remain usable until it expires and downloaded files cannot be recalled.
Your legal rights remain
Nothing in this policy limits mandatory consumer rights, including any applicable cancellation or withdrawal rights. Where the law requires express agreement before starting digital supply or a specific acknowledgment about withdrawal rights, that information and choice must be provided at checkout. This introduction page does not obtain such an agreement and does not waive those rights.